WHAT DOES A RECEPTIONIST DO?

Receptionists embody and reflect what the company wants to show the world. The first contact and first impressions of the company starts at the front gate, security, main entrance, with customers, clients and external people, while visiting your company.

Receptionists attend to callers, visitors, employees, telephone calls, and handle a variety of administration and maintenance tasks.

Days are never the same; it will vary in activities and interactions with many different people and tasks.

Even when you are dealing with a crisis, you can never let anybody know, and keep smiling – while remain cool and in control. This is a skill that you can learn to master.

The aim of this course is to equip you with

• confidence,

• increased productivity,

• building respectful long-lasting relationships, and

• eloquently handle all your tasks as expected from a professional receptionist.

As receptionist your job is not merely limited to answering phone calls and taking messages. This role evolved over time and expanded beyond the traditional scope and requires the receptionist to take on more responsibilities as well as frequently adding to his/her skills set.

You will learn many new skills, how to communicate, look and dress your best, work with a variety of individuals (employees, managers and visitors), how to make your workspace attractive and comfortable for everyone passing through the door, handling deliveries and purchases, dealing with petty cash, and much more.

The course cover the following:

Section 1 Introduction

Section 2 The Professional Receptionist Profession

Section 3 Image and Style of the Professional Receptionist

Section 4 Workplace Safety and Security

Section 5 Front Office Reception Environment

Section 6 Business Etiquette and Ethics

Section 7 Front Office Communication

Section 8 Switchboard, Telephone Etiquette and Calls

Section 9 Customer Service: Receiving and Assisting Visitors

Section 10 Basic Administrative duties and systems

Section 11 Job application and Interview skills

Section 12 Conclusion

Let’s get started ~ I hope you will enjoy this course tremendously!