Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like

1. 5 Things Customers Want

2. Team Building and Customer Service

3. Listening as a Business Tool

4. Principles of Great Customer Experience

The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.